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Frequently Asked Questions
Q1: What quality certifications do the products carry?
The equipment complies with ISO 13485, TUV medical CE, and other international standards.
Q2: Is customized ODM/OEM service available?
Yes, customized color, logo, machine exterior design, and software interface design are available.
Q3: What are the warranty and support terms?
We provide a 1-2 year warranty with 24-hour online service and lifelong technical support.
Q4: Is professional training provided for operators?
Yes, we provide comprehensive manuals, instructional videos, and online training sessions.
Q5: What is the typical delivery timeframe?
Orders are typically processed and shipped within 7 working days after payment is confirmed.
Q6: Does the interface support multiple languages?
Yes, the smart operating system supports multi-language interfaces for global usability.