❓ Frequently Asked Questions
What is the warranty period for this equipment?
We provide a comprehensive two-year warranty for the main machine host and a six-month warranty for all accessories, supported by lifetime technical assistance.
How do you handle shipping damage?
If any damage occurs during transit, we will assist you by contacting the shipping company to facilitate a claim on your behalf.
Is logo customization available?
Yes, we support OEM services. You can customize your logo on the products when meeting minimum order quantity requirements.
What certifications does the machine hold?
All our machines carry RoHS, ISO13485, and CE certifications, ensuring the highest standards of quality, safety, and reliability for international operation.
What support is available if I am unsure how to operate the device?
We provide detailed instructional videos and a comprehensive user manual. Additionally, our 24-hour online technical service is available for any questions.
What shipping methods do you support?
We offer flexible shipping through DHL, TNT, FedEx, and UPS. Depending on your needs, we also support sea freight, air freight, and special logistics lines.