We offer a comprehensive two-year warranty for the main machine host and a six-month warranty for all accessories. Lifetime technical support and 24/7 online after-sale services are also included.
2. What happens if the machine is damaged during shipping?
If damage is confirmed to have occurred during transit, we will manage the claim process with the shipping company on your behalf to ensure a swift resolution.
3. Is custom logo branding available?
Yes, we support OEM services. We can customize the logo on the product interface and body based on specific order quantities.
4. What quality certifications does the equipment hold?
All our machines carry RoHS, ISO13485, and CE certifications. These ensure international standards for quality, safety, and performance are strictly met.
5. How do I learn to operate the machine?
We provide a detailed user manual and instructional videos. Additionally, our technical team is available 24 hours a day for online training and troubleshooting.
6. What shipping methods are available?
We support major international couriers including DHL, TNT, Fedex, and UPS. We also offer specialized logistics lines, sea freight, and air freight based on your requirements.