We provide 1-2 year warranty and lifetime repair service. Within the warranty period, spare parts are provided free of charge. We also operate an "exchange policy" for serious technical issues, ensuring minimal downtime for your business.
Frequently Asked Questions
Q1: What certifications do the products have?
The equipment is certified by ISO 13485, TUV medical CE, FDA, and SFDA.
Q2: Do you offer OEM/ODM services?
Yes, we provide color, logo, machine design, and software design customization free of charge.
Q3: What is the warranty and support period?
We offer a 1-2 year warranty, 24-hour online service, and technical support for life.
Q4: How is training provided for the equipment?
Comprehensive training is available via user manuals, videos, and online sessions.
Q5: What are the payment and delivery terms?
We accept T/T, L/C, and Western Union. Standard delivery time is within 7 working days after payment.
Q6: What type of packaging is used?
The machine is shipped in a reinforced unified aluminum case for maximum protection.
Vasan Medicals
