Frequently Asked Questions
Is there any warranty for the machine?
All machines have a two-year warranty for the machine host and six months for accessories, plus lifetime technical support and online after-sale services.
What happens if the machine is damaged during shipment?
If damage during shipment is confirmed, we will coordinate with the shipping company to handle the claim process for you.
Can we customize our Logo on the products?
Yes, we support OEM services for orders meeting specific quantity requirements.
What certifications do your products have?
Our machines hold RoHS, ISO13485, and CE certifications, ensuring the highest standards of quality and safety for international use.
How can I learn to operate the machine?
We provide comprehensive instruction videos and user manuals, complemented by 24-hour online technical support.
What transportation modes are available?
We support delivery via DHL, TNT, Fedex, and UPS, as well as special lines by sea or air, depending on your specific requirements.