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Frequently Asked Questions
1. What kind of after-sales support is provided?
We offer a professional technology support team for timely service. You can receive assistance via telephone, online chat, or video call. If the machine encounters any issues, the best technical service will be provided immediately.
2. Is it difficult to learn how to operate the machine?
Not at all. We provide a complete user manual and instructional videos. Additionally, 24/7 online consultant services are available to ensure any operational questions are solved quickly.
3. How long does the shipping process take?
Typically, the equipment will be shipped within 5-7 business days once the payment receipt is confirmed.
4. How is the quality of the equipment ensured?
Our quality inspection department follows strict protocols. Engineers test and check every machine multiple times before delivery. Only machines that pass these rigorous inspections are shipped to customers.
5. Does the machine work for all hair and skin types?
Yes, by utilizing the triple-wavelength technology (755nm, 808nm, and 1064nm), this diode laser system is effective for a wide range of skin tones and hair textures.
6. What makes this machine better than others?
It combines a powerful 2500W input, customized spot sizes, a 15-year manufacturing heritage, and comprehensive 3-year warranty support, ensuring both competitive performance and long-term reliability.